Sale Conditions

Desa Trade website is a platform managed by Desa srl, with registered office in: V.le G. DeGennaro, 1 | c / o Interporto Puglia 70123 - Bari, ITALY, registered in the business register - Chamber of Commerce of  Bari, VAT number IT06276470728 (Tel./Fax +39 080 2029159 - e-mail sales@desatrade.com) with fully paid up share capital of € 110000.

Users can purchase products and / or services sold by DESA Srl on the Website. We hereby outline  DESA s.r.l . conditions of sale, applicable to products and / or services sold through the website.

Conclusion of the contract

The sales contract is considered concluded with the order confirmation email that DESA s.r.l. send to the CUSTOMER after receiving an order. The e-mail contains CUSTOMER data, the order number, price of items purchased, shipping costs and the delivery address where items will be shipped.

The CUSTOMER commits to check the accuracy of personal data contained therein and to promptly communicate any corrections. DESA s.r.l. commits to process and show the articles on the website in the best possible way. Nevertheless some errors, inaccuracies or small differences between the website and the actual product can be highlighted. By placing an order on the wensite CUSTOMER has declared that he has read this document and accept the terms of sale. These general conditions can be modified at any time by DESA s.r.l. who will communicate it on the website and / or by e-mail.

Availability of products

The availability of products refers to the actual availability at the time CUSTOMER places the order. Availability must however be considered purely indicative: due to the simultaneous presence on the website of several users, products could be sold to other CUSTOMERS before the order is confirmed. Even after the order confirmation e-mail is sent by DESA s.r.l., there may be cases of partial or total unavailability of the goods. In this case, order will be corrected automatically removing unavailable products and CUSTOMER will be informed immediately by e-mail.

Orders

Orders are accepted via the website. CUSTOMER who place the order via the website will receive a confirmation order email, containing the order number. Order confirmation email will be sent to the email address used to sign up to the website.
DESA s.r.l. will issue a tax invoice and will send it to the customer, no change in the invoice will be possible, after invoice is issued.

Indicative delivery terms

Purchased items are delivered by express carrier  which guarantees delivery throughout the country in 24/48 hours, starting from the day following the date when order is placed and after the payment have been checked (excluding disadvantaged areas and islands minors).
The delivery takes place from Monday to Friday during working hours (9-13, 14-18). DESA s.r.l. assumes no responsibility for disruptions due to force majeure such as accidents, strikes and / or lockouts, earthquakes, floods etc. and other similar events which could prevent, in whole or in part, the shipment within times indicated above.

Shipping methods and costs

DESA s.r.l. ships to the CUSTOMER with selected express carriers and goods always travel insured.
Shipping costs are calculated with a flat-rate estimate based on number of products purchased.
Upon arrival of goods CUSTOMER must check that:

Packaging is intact, not damaged, not wet or otherwise altered, even in the closing materials.

Items are packaged using our closing tape, upon arrival check if the tape is intact.

Check that the packages delivered are correct as in carrier's delivery note.
Any damage or mismatch in the number of packages or any other discrepancy, must be immediately reported on delivery to the carrier (accepting goods make a reservation on delivery note stating nature of damage (Es: "box without heat shrinking or with heat shrinkage cut "," box with holes on the side "," box open and without tape ")
Once the carrier's document has been signed, CUSTOMER can not claim the external characteristics of delivered goods.
Any issue related to the integrity of product, correspondence to the order, amount of products received, must be reported within 5 days from delivery and only if you have placed the reservation carefully on carrier’s delivery note.

Returns

ReturnS of purchased products is allowed only in the following cases:
Lack of conformity (only for products which differ from those delivered) between what was invoiced and what was delivered, within 10 days from delivery.
Lack of conformity means mismatch between what was stated on the invoice and the goods actually delivered. Each item, under penalty of non-acceptance of the return, must be:
intact and returned in original packaging, complete in all its parts;
when possible, sent in a second box in order to guarantee a safer transport of the same;
labels or tapes placed directly on the original packaging should be avoided.

Right of withdrawal
As per regulations are excluded from the right of withdrawal, purchases made by retailers and / or VAT number holders and companies.

Terms of payment

Wire transfer
Line of credit
Agreed payment


Payment by bank transfer does not charge any additional cost. In case of payment by bank transfer, shipping will take place only after the total amount due is credited to the bank account of Desa srl, which must take place within 5 working days from the date of the order onfirmation, after which the order will be canceled. Reason for payment of the bank transfer must include the order details (date and order number, customer full name), which are reported in the order confirmation email.

The bank details for the bank transfer:

  • Header: Desa srl
  • Bank: BANCA unicredit
  • IBAN IT85E0200804024000104368773
  • BIC UNCRITM1H04